The EU General Data Protection Regulation (GDPR) is a privacy and data protection regulation in the European Union effective from May 25, 2018. It replaced the previous Personal Data Act (PuL) and applies to all organizations handling EU citizens’ personal data, regardless of their location.
We at TRUE are committed to compliance with GDPR, both as a data processor and, in some cases, as a data controller. Our handling of personal data follows the principles of lawfulness, fairness, transparency, and security. Our Terms & Conditions outline the responsibilities of Issuers, Recipients, and TRUE in ensuring compliance.
TRUE processes personal data based on the following legal grounds:
Under GDPR, individuals have the right to:
How to Exercise These Rights:
If you have questions about GDPR compliance, please contact us at:
True Value Software AB, Eriksbergsgatan 3, 114 30 Stockholm, Sweden, or email our support.
You also have the right to file a complaint with the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten).
The latest version of this policy will always be available on our website.
Read more about Data Security: https://trueoriginal.com/true-data-security/
How do I keep track of my document (my link)?
Since your document is published online, you can save the link by adding it to social media platforms like LinkedIn by clicking the icons next to it.You can link to it from a digital CV or Word document.You can save the link as a bookmark on your phone or computer, and you can download the document as a PDF. Its convenient to keep the email with the link to your document in a special folder for easy access.You can log in by clicking “Log in” below the document. Confirm the email you received the document with, and follow the instructions to change your email, add a photo, or modify privacy settings.
How do I best use my digital document?
You can easily send/share your digital document by clicking the icons next to it. You can also add it under education or certification on LinkedIn, as needed.You can download the document as a PDF or video, save it to apps or files, or print it on paper.
How do I hide my document?
As a Recipient you can hide your TRUE-Document behind a password when you receive it, as well as anytime after. Here’s how:
1. Click the link “Sign in (Recipient)” located below your Document and input the Email Adress which you first received your Document to. 2. Click “Privacy settings” to modify your Document’s Settings, like adding a Personal email, or hide your Document behind a Password, or hide it from Search Engines.
How do I verify the authenticity of a TRUE document?
TRUE documents are secured with Blockchain technology, and can be verified as authentic. This inherently makes each documents issued with TRUE more valuable, and infinitely more reliable than paper and pdf.
Anyone can verify a TRUE document by clicking the button next to a document (on the web), or by scanning the QR code that appears on the document when it is printed on paper.You easily scan the QR-code with any smartphone camera. No app is required.
How do I use a Badge / Emblem / Sigil?
Some documents come with an Emblem, also called ‘Badge’.
The Badge is a small representation of the document and can be added to a website or in an email signature.
If your document comes with a Badge you will find the Badge below your document. There are links next to the Badge explaining how to add it to a website or in an email signature. Simply click the links and follow the instuctions.
Can others see my Social Security Number, if its on the Diploma?
The short answer is No. At TRUE, we advise our customers never to publicly display sensitive information such as Social Security Numbers. Our technology allows us to only display sensitive info to the Recipient/Owner of the Document (when logged in).To see what is visible to All, simply click the “Sign out”- link, under your document.
How long does it take to get started with TRUE?
We can have a new organisation up and running in a couple of days when needed. But, since we offer fully custom and animated Documents, we definitely believe that it is worth putting extra effort and into the design of your Diplomas / Certificates.
There are 3 steps to get started with TRUE: Design, Onboarding and First Issue.
Can we use our own design?
Yes – simply send us your Indesign or illustrator files and we will implement them as is, or add an animation to make them look more modern.
You can have several Document Templates, for many different types of different Awards, Diplomas, Licenses, Memberships, Certificates etc.
If you want an upgrade to your current Document-design you can send us your brand guidelines and we will create something great for you. Click to get inspired.
What statistics does TRUE offer?
You can see how much traffic is generated from different channels, like LinkedIn, Fb, IG, Email, Whatsapp and more. On individual Documents as well as for all your Documents.
You can connect your own Google Analytics and add FB pixels to Documents for extra tracking.
What Support is included?
We are available office hours, but you can email us anytime. We often respond promptly even ‘after hours’.
What is your pricing like?
We think that secure Documents should be accessible to everyone and has developed pricing to fit all organisations, starting at 100 EUR/month with yearly contracts.We offer special pricing for non-profits and certain EDU’s. You can pay monthly, quarterly or yearly.
Can I store all my Documents in 1 secure place?
Yes! We have created a place for anyone to:
1. Keep all TRUE documents.
2. Upload and store other important Documents.
3. Create a digital Business Card.
Start Your TRUE-Profile Today: https://profile.trueoriginal.com/
Save time, increase traffic and insights and build trust, by upgrading to blockchain secured diplomas and course certificates, which are loved by recipients and always verifiably authentic.
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